Package Holiday Compensation
Many people book their holidays through a travel agent or online direct with a travel company. Booking a package holiday means the travel company are providing you with the flights, transfers and accommodation. People select their package based on the information that the travel company have provided, so when the holiday isn’t quite what was expected it is understandable holidaymakers would be upset.
For example, the brochure or website states the hotel is a one minute walk from the beach. When you get there it is actually a ten minute walk. It states there are four restaurants to choose from, but when you get there three of them are closed for refurbishment. You book a family room that states it is suitable for two adults and two children. The room you are given is the same size room as a normal double but has had two fold away beds added for the children, no extra drawers or wardrobes and very limited space.
It is the responsibility of the tour operator to check there have been no changes or closures at the hotel on a regular basis and inform customers of any detail change prior to you going on holiday.
By law the holiday advertised must match its description meaning that any description of the holiday in the brochure, online or given by a travel agent must be accurate.
If something isn’t right on holiday the first thing you should do is speak to your holiday rep and put an official complaint in. Ask them to complete a report for you on the problem. Gather as much evidence as you can, witness statements names and addresses, photographs, video etc.
On your return to the UK back it up with a letter to the tour operator. Do this as soon as possible after you return. Refer in your letter to any booking reference number or send a copy of your invoice. Keep a copy of your letter and send it by recorded delivery. Always stick to the facts, ‘your brochure/website says this, we got this’ etc.
If they don’t respond within 14 days write again. Sometimes they may offer you a sum of money in way of compensation, but not always, usually they will just offer an apology. If they do offer any money it will be a minimal offer. Once you have cashed the cheque they will see it as case closed and you will not be able to claim again.
The best course of action is to call experts who have vast experience in handling holiday claims. Precision Claims work with a team of experienced solicitors who will make sure you receive the full compensation you deserve.
Call us today on 0844 704 1945 or enquire online and we will call you back to discuss. We operate on a No Win No Fee basis so there is nothing to lose and everything to gain.
